Shipping and Refund Policy
Shipping & Refunds Policy
De Moza understands and values customer satisfaction and wishes to ensure that a trusting relationship is built with each purchase.
De Moza therefore offers a 100% Returns & Refunds Guarantee.
In case of any Product defect (shrinkage, colour bleeding, print quality issue, stitching, breakage) there will be a No-Questions-Asked Replacement within 7 days of the receipt of the product.
Replacement will be with a substitute product of your choice from De Moza's available collection - worth the amount paid by you. Please provide a copy of the paid invoice.
Original product will need to be mailed back to our office prior to processing of the replacement/ refund.
We do not provide Cash Refunds, and any refunds shall be in the form of Gift Vouchers worth the amount spent by you. These vouchers will have a Validity Period and you can use it to buy anything else from www.De-Moza.com
Refund of payment is applicable only in the following situations -
In case fresh stock is not available with seller for exchange as per above guidelines and the customer want refunds only, customer will get a refund of the amount in their bank account/credit card within 14 days after returning the goods safely and in original condition to the seller.
Cancellation & Shipping Policy:
- Orders once confirmed cannot be cancelled.
- Cash on delivery will not be available.
- Octroi wherever applicable will be paid to the courier company by the buyer; De Moza will not be responsible for Octroi payments.
- Based on stock availability, we normally ship the products within 2 working days from the date of order payment confirmation. Occasionally, due to rush of orders, the time to ship may extend to up to 5 days
- Credit Cards - Visa, MasterCard and Diners Club
- Debit Cards - Visa, MasterCard, Maestro
- Net Banking - All major Indian Banks
- Paypal - Available for international orders
- We do not encourage COD, as of now.