Shipping and Refund Policy

Shipping & Refunds Policy

De Moza understands and values customer satisfaction and wishes to ensure that a trusting relationship is built with each purchase.
De Moza therefore offers a 100% Returns & Refunds Guarantee.

 In case of any Product defect (shrinkage, colour bleeding, print quality issue, stitching, breakage) there will be a No-Questions-Asked Replacement within 7 days of the receipt of the product.

Replacement will be with a substitute product of your choice from De Moza's available collection - worth the amount paid by you. Please provide a copy of the paid invoice.

Original product will need to be mailed back to our office prior to processing of the replacement/ refund.

We do not provide Cash Refunds, and any refunds shall be in the form of Gift Vouchers worth the amount spent by you. These vouchers will have a Validity Period and you can use it to buy anything else from www.De-Moza.com 

 

Refund Policy:

Refund of payment is applicable only in the following situations - 
In case fresh stock is not available with seller for exchange as per above guidelines and the customer want refunds only, customer will get a refund of the amount in their bank account/credit card within 14 days after returning the goods safely and in original condition to the seller.
 

Cancellation & Shipping Policy:

  • Orders once confirmed cannot be cancelled. 
  • Cash on delivery will not be available.
  • Octroi wherever applicable will be paid to the courier company by the buyer; De Moza will not be responsible for Octroi payments.
  • Based on stock availability, we normally ship the products within 2 working days from the date of order payment confirmation. Occasionally, due to rush of orders, the time to ship may extend to up to 5 days
  • Credit Cards - Visa, MasterCard and Diners Club
  • Debit Cards - Visa, MasterCard, Maestro
  • Net Banking - All major Indian Banks
  • Paypal - Available for international orders
  • We do not encourage COD, as of now.

 Payment Options: